Josh P is the reason I am so pleased with A#1 Air....

Josh P is the reason I am so pleased with A#1 Air.

I am impressed with how well organized the company is. They are great with confirming appointments and trying to work around your schedule, instead of the half-day 'windows' other companies have. They also have a superior system of keeping track of each individual customer account.

All that is appreciated and important. However, the ultimate test for me is with the actual technician that enters the privacy of your home. In their hands is the fate of whether you must continue to endure sleepless sweaty nights in this Texas heat, or whether you will feel the much-anticipated relief of cold air filling your home once again. And how do you know the advice given is truly what you need if repairs are necessary?

Josh P is the rare technician that you know you can depend on and trust that whatever he recommends is truly the best for you. He really cares about his customers. You don't even feel like a customer. You feel almost like a family member or friend. He is a genuine good person who has impressed me greatly and continued to earn my respect each time he comes out. Whenever I make an appointment to schedule a tune-up or need service, I ask for Josh P, even if I have to wait longer because he's booked up or on vacation, etc, For me it's worth the wait, because it's too seldom that you can really trust a technician in any field, not just HVAC, to do the right thing by you, and give you the right advice.

I actually waited three weeks this last time, some of that time suffering in temps past 80 degrees. They offered to send someone else sooner. But once you know you can trust someone like, you prefer to stick it out because you know you won't be 'taken' or 'sold' something just for the sake of being sold something. I will be needing to have some costly repairs very soon, and it's such a comfort knowing I can depend on the recommendation I will get from Josh P.