I purchased my car here when it was Barrier. The ...

I purchased my car here when it was Barrier. The service was superior. Since Auto Nation has taken over the service has significantly declined. I was at this visit for a routine annual A service. When I make the appointment I stated I would wait for the car in the lounge. When I checked in I stated again I would wait for it and asked how long it would be. They said around 2 hours which seemed very reasonable to me. At the 3 hour mark, still no car, and nobody from the service department ever came to tell me they were running late or there was some problem so I finally sent back to the service bay to inquire. There was confusion and running around and finally they came and told me it would be another 15 minutes and they were sorry. 45 minutes later my car was finally done. Of course there was the apology but I left feeling very dissatisfied. The service manager told me to look on the bright side that I only needed service once a year. Really? Clean up your customer service Auto Nation.