Hann Danner

Review of Taylor Chevrolet

I wanted to take a minute of my time to tell you w...

I wanted to take a minute of my time to tell you what a wonderful New
car sales Manager Jody is. Since 2005 my husband and I have been loyal
customers to Rogers Chevrolet; however, with our most recent lease
vehicle (2008 Impala leased in Feb 2008), we discovered their very poor
quality of customer service as well as poor quality in vehicle repair.
When we leased that car the troubles began. On average that vehicle was
in the shop for some type of repair once every 3.3 months.
I recently have had several concerns regarding warranty issues that were
never completed. After contacting Rogers several times to get that car
in for repairs prior to lease turn in, I was always told there was
no rental available and that I would have to wait up to 2 weeks for them
to be able to get my car in the shop. My lease was due to be up May 14,
2011 and I was very upset this morning and I contacted your service dept
to inquire about the repair issues that Rogers basicaly refused to
address. I first spoke with Chris( I think that was his name) in the
service dept and he was more than willing to assist me in getting some
answers to my problems. Chris then refered me to Jody Smith, the New
Car Sales Manager. Jody contacted me within minutes after I hung up the
phone with Chris. Jody was very kind and listened to my concerns and
problems with Rogers. My husband and I have been trying to get into a new car with Rogers for
almost 2 months now and we have had no return calls or letters. Jody
asked if we would come in and meet with him. I agreed and I have to say
that I have never met a person in a sales position that had more concern
about the customer than anything else. He clearly knew how upset I was
and he worked with us and got us approved for a new car today to help
ease the burden and worry since Rogers would not respond to us at all.
I am VERY thankful that I actually found a car dealership that actually
cares about their customers first! This man and his team went above and
beyond their job to make sure we were completely satisfied when we left
this evening. Please take a moment of your time to say a big thank you
to Jody, Chris, and Tony for treating us with diginity, respect, and
kindness. Thank you very much!