I found the rehab services good but front desk sta...

I found the rehab services good but front desk staff is incompetent and rules are too rigid. When they gave me a schedule, I explained that I already had appointments with doctors or for tests at some of the times. In spite of telling them this, they counted me as a no show. Right now, I have a cold or flu and had to cancel. Even though I gave plenty of notice, they counted it against me. (Do they really want someone to come in with a cold or flu so others could catch it?) Today, I missed a call from the PT, "B," I was seeing. When I called back, front desk staff told me I'd been dropped, that the reason for my cancelations didn't matter, 3 no shows or cancelations and you're dropped. I got upset (didn't use any foul language) but did raise my voice, and "J" hung up on me. The PT did not call me back.