We book spg we got charge $389 as you see. I neve...

We book spg we got charge $389 as you see. I never give bad reviews but this time we paid so much and we are spg.... we got a very old room the toilet didn't work good the rooms where smelling bad and no air in the floors so we went back to reception and ask for another room and the manager said
What can I do for you? So we told this and he said we book a family room etc.... and we should book whatever.... excuses....
Paying $389 dollars for a night and not eve spg.... how can they call spg to this rooms.
If we knew of this we would stay at 0