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Review of Sears Holding Company

I called Sears to fix my washer that had a connect...

I called Sears to fix my washer that had a connectivity fault in the electronics. At the time of the call, they up-sold me to $50 a year with a $75/visit charge to cover all major appliances in my home. I asked several times to ensure this was true as it seemed a good deal. It took them three visits to fix a relatively simple problem, but that's ok.

About three months later, I noticed that they had been charging us $50 a month, not $50 a year!! They completely lied to me when the signed us up. AND they won't let me cancel without a $99 fee. AND they won't even give me someone to talk to about it. Told me that we could write a letter to the corporation.

They are a complete scam. Completely misrepresented themselves. Flat out lied and won't work with you to fix it. Don't use them!!!