Tried for over a week leaving messages to get a re...

Tried for over a week leaving messages to get a return call about an item I left behind and was told multiple times I would get a return call and never did. Very unprofessional and I will never rent from them again. Their reply says they checked on it and no report was filed. See attached picture with confirmation of report filed on website 10 days before the reply. Also left 2 messages with Patrick Lamb to no avail. Terrible customer service to call me a liar instead of trying to resolve the problem