Kezia Darling

Review of The New Yorker Hotel

Management is rude, they don't even know what cust...

Management is rude, they don't even know what customer service is. upon my arrival, a manager was fighting with a guest. Yelling to the guest. Receptions and mangers rude and racist unwilling to cooperate and explain the situation to the guest. They refused their black guests service not only cuz they were black. They also don't give you your deposit money back you literally have to fight them to get your money back. the is one female manager who is so rude and incompetent made they stay and aftermath hectic