Roger Caceres Iturri

Review of Chester County Spca

I recently left a 5-stars review, 4 days ago to be...

I recently left a 5-stars review, 4 days ago to be exact. On that review I talked about how nice the staff is and the dogs are taken care however I complained about the kennel area is on the small size. Well, I had to delete that review because my actual experience change. We adopted the sweetest puppy which with time turned out to be deaf to our surprise, we weren't informed about this life-changing situation but this didn't bother us, we fell in love with Dean and we wouldn't turn it back like he was a damaged good, however, I believe they should make you aware of situations such as this (yes they suspected it, is on the paperwork they provide us after the adoption process was finalized). Anyhow, Dean being deaf is not the issue as I said before, the issue is that Dean came home with Kennel Cough, I mentioned my suspicions (I'm not a vet) to the technician when I was dropping Dean for his surgery (he got neutered) to which I was ignored. Surgery was performed Monday 09/21/2020 and as we suspected he got worse and worse by Thursdays we brought him to the vet, they prescribed antibiotics. Sunday he was worst we rushed to VCA, where he was diagnosed with Pneumonia, more meds where prescribed, we had spent almost $500 on vet bills, which ridiculous, however, that's nothing compared to the last 3 sleepless nights we had thinking he might choke to death while sleeping. Both vets we're shocked on how they proceed with the surgery after we made the tech aware of something not being right about Dean's health, obviously, the surgery lowered his defenses and this provokes the illness to develop faster. To make it even worse we now have to bring our other dog to the vet to get a check, because she got exposed. All of this situation could have been avoided if WEST CHESTER SPCA has a separated area for puppies, yes pups kennels were in between older dogs kennels, they could easily get infected, God knows how many dogs went to their forever homes infected that day. We just lost our 12yo dog to cancer and thought we could get a healthier dog from a shelter than from a puppy-mill supported store, we were totally wrong, too sad.

UPDATE, BVSPCA contacted us 2 days after we posted this. They handled the situation perfectly. Dean is doing great now thanks to them. Special thank you to Walt, he was so kind and supportive. I change my rating from 1 to 5 stars. Though still, As an advice, keep the puppies away from the older dogs.