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jill wagner

3 years ago

My dad was at Fiddler's for a week after a two wee...

My dad was at Fiddler's for a week after a two week hospital stay. This facility is working hard to be great, but there are still some things that need improvement. It is located in a rural town and the facility is small, but I will say that many employees have a lot of heart and passion for their patients. There is a nurse there named Richard and he is hands down a great asset to the facility. He became one of my dad's favorite people and he said that Richard tended to some of his specific needs better than anyone has in a long time.
I hope that the owner of the facility puts some money into a few very necessary areas. Firstly, the food is subpar. Many of my dad's meals were cold and very bland. Fresh fruit isn't offered and the meals were not healthy- for example a cheeseburger and a bowl of chips is not a meal I would like for my father who needs a heart healthy diet. I was able to drop off a cooler of drinks and snacks including fruit and the staff willingly brought it back to him.
Secondly, the rooms are not equipped with cable. To receive cable, the patient needs to contact Spectrum and actually have cable installed in their room and pay for it as they would cable service at home! They can also purchase a fire stick for the television in their room. This is extremely inconvenient.
Lastly, there is a very unprofessional practice of allowing residents to use nurse phones to contact family. In doing this the residents roam the facility with the phones and if you call to check on your loved one, a very confused resident may answer the phone causing a lot of chaos for you as a family member. This seems to be more typical at night. I found it very unprofessional on all levels.

While the above criticism may seem to indicate that this facility is one to steer clear of, I do believe that there are people there who love and care for their patients as well as possess dedication to the medical field and rehabbing people so they an make it home safe and sound.
Eric, the social worker, is very friendly and efficient in his position and was able to help us navigate through paperwork and fulfilled requests effectively. Two of the desk attendants( One female and one male) were extremely sweet, friendly and helpful.

I believe with some attention to detail- including updating the rooms to include nice recliners and a more homey touch- as well as fine tuning meals and cable issues, that Fiddler's could become a highly sought after option for rehabbing your loved one.

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