Alisa V

Review of Florida Medical Center

***** UPDATE ******

***** UPDATE ******
I've noticed that FMC rep will reply to negative feedback on here asking to write an email to voice your concerns and have them resolved... which I did ... email went COMPLETELY UNANSWERED. They DO NOT CARE what you have to say and are not interested in resolving any problems and making this hospital a better experience for the patients.TOTAL JOKE!
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This is my second experience at this hospital and it is just as bad as the first. The staff in medical records department are completely rude and unprofessional. I called to ask if the results of my test were ready, before I could say anything else the lady rudely interrupted me saying "if you don't sign a medical release form I can't tell you anything". I tried to tell her l that i DID sign the form because I had to go through the same run around last time and she wouldn't listen and just wanted to get off the phone as fast as possible. Not to mention, new patients are NEVER informed that they have to sign this form to even see IF their results are ready. I understand HIPAA Laws as I am a medical professional myself and am not asking for anything beyond of what they are allowed to release to me by law. Bottom line is that the staff that are working in the records office are COMPLETELY unqualified to speak to people and perhaps need to seek a different line of work since they are so annoyed by people. The registration employees do not explain to the patients the process of releasing records properly. I will never come to this hospital again, will discourage anyone to also and will be filing a formal complaint. Absolutely ridiculous and unacceptable.