I bought a Kawai MP7SE from the store around 18 mo...

I bought a Kawai MP7SE from the store around 18 months ago and recently it started developing an intermittent problem. I sent the shop an email asking for help, but saying it wasn't urgent as I only play for fun...

Within 24 hours and a few emails later, they had escalated the problem to Kawai and arranged for an engineer to come out. Really impressed!

Also FWIW, the engineer has since been out and fixed the keyboard, so thanks all round.