This recent review mirrors my experience last year...

This recent review mirrors my experience last year as well: "-
Worst experience in healthcare. The most unorganized company there is. You will get a physical therapist but no other services approved will be given. They lost files and don't follow through with services" And, I have to have access home health services again in a couple of weeks. Last year, I understand this branch of the VNA of California was undergoing a management change and relocation of the office serving Beaumont. So, I was led to believe that was part of the difficulty trying to receive regular services for which I was entitled. I must have placed 50+ telephone calls between the VNA and my plan administrator(s) trying to resolve matters. My physical therapy was interrupted numerous times, and I had to wait over 5 weeks to obtain a home health aide to assist me with bathing during my recovery from an exceedingly rare knee surgery. I surely hope things will be better this time around. Many times, VNA staff would promise to call my doctor's office and/or my insurance plan personnel and fail to follow through. I must commend two employees however, Christian and Josh. To my regret, I have learned Josh has left this organization. No surprise actually. Hopefully Christian will still be available if I have to use the VNA again. Looking into other options.