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Equilla Parrish

3 years ago

I have stayed at this resort many times over the y...

I have stayed at this resort many times over the years. The main reason I choose to stay here is the space. We have a choice of 1-4 bedrooms. This current trip has been mediocre. First issue, the remote didn't work in one of the rooms. Next, the door handle fell off one of the doors. Then we noticed in the kids bathroom that the shower would not fully turn off so the floor was soaked. Also we had four guests but only enough wash cloths for 3 people, no big deal but there was no phone and the hotel phone number kept giving a busy signal from my cell, so I had to walk to the desk to report all these issues. It didn't stop there, the pool staff on certain days are great, other days not so much. My kids are in the pool no towels available, I once again had to walk to the desk because I couldn't get help at the bar. One hour later still no towels. At this point I'm definitely not looking to stay here again. I should not have to report issues on a daily basis on my vacation.

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