Shanice Ward

Review of EGO HOME

The worst place to buy in Winston will tell you an...

The worst place to buy in Winston will tell you anything in order to get you to buy same day including promise a next day delivery they will never deliver on or call to inform you that your furniture won t be able to make it. Then guarantee a early appointment slot for the very next day before 2pm and never call to confirm that delivery date with you. You might as well call them or you ll be forgotten (now does that seem right after you paid as much as you did for top of the line furniture ???) then you ll ask what time before 2pm and the customer service representatives at the front counter are throughly trained to provide half way truths like the driver will call you when he s otw which he never does. So you ll need to callback again at 1:30p to let them know you never got a call from the driver and they ll place you on hold to fake try to locate him and feed you more lies like the driver broke down but if you d never called you would ve never known. I was so quick to trust a small furniture business because I rather support within my community, but I see why people rather take their money elsewhere the level of professionalism is poor and the integrity factor of this business is questionable 1400 for a bed and mattress set and no refund so I was in turn treated like I didn t even deserve the courtesy of communication when it came to my two items.. just left in limbo wondering if it d ever show up and then told lie after lie about when it would. frustrating just isn t even the proper word for how I felt.. the worst/best money I ever spent, because the only good thing that came from this is that I now have a bed I love but wish i wouldve just went through Colfax furniture at least I would ve got a warranty and a reliable and effective delivery method.