S Holder

Review of Interactive Innovations

We are owners at The Christie Lodge and we stay th...

We are owners at The Christie Lodge and we stay there a few times a year. We recently had a very inconvenient experience regarding the reservations and room assignments. I emailed Erica Baldwin the Sunday evening after our stay and I had a response in my in-box Monday morning, as well as a VM. She was prompt to reach out to me, proactive to understanding our issues, and worked immediately to resolve them.

Coming from Guest Relations Management/Customer Service Industry I understand how difficult it is to find employees who are wired for customer service, and can provide it consistently. So, I truly appreciate Erica's immediate response, constant follow up, and commitment to resolve our issues.

Please recognize Erica for her efforts-she brings an invaluable (and very difficult to train) skill and asset to your organization. Especially in the time-share industry, which often has a poor reputation. It's people like Erica who help change that perception.

-Thank you,
Shawn Holder