1st visit- ER due to car accident. No one was in m...

1st visit- ER due to car accident. No one was in much of an emergency mode.

2nd visit- Excellent (referred by family doc)

3rd visit- (referred by family doc): complete charlie foxtrot. Amber in registration is not the face I'd want my patients seeing upon arrival- not the poster child of a friendly face. They ended up saying my doc scheduled appropriately, but they skipped my name in line and got me confused with another patient... HIPAA concern?!?!