the service is not friendly even though they don't...

the service is not friendly even though they don't have BPJS but are treated unfavorably. once my grandmother was in a coma her sister woke up my grandmother roughly .. after the infusion of cotton was put under my grandmother's pillow and the severity for 5 days my grandmother was in grade 2 and day 6-7 entered iccu never met a doctor until death .. and sentenced my grandmother had cancer but there was never a doctor's explanation. severe .. and this time my brother was in an accident (sorry) I defecated in my pants (60+ years old) in igd .. I have paid the bill .. for a short time I want to go home to get replacement pants (because I only take care of myself my brother, if you want to return, it is not possible for him to use these pants again) .. I went to the nurse not diladenin instead the nurse left me (maybe I thought I was a student so not appreciated) and when I wanted to go straight to the security guard I snapped as if I didn't pay even though already paid ... outrageous !! I am very disappointed at this hospital .. already 2x and really disappointed .. when my grandmother died I was a junior high school student, I could only get annoyed but this time I already felt the poor service here ... I didn't want it if I paid to be treated like this especially bjs patients