4 star price, 0 star service!! Extremely rude fro...

4 star price, 0 star service!! Extremely rude front desk staff!

I am staying here for 3d2n.. This is my 2nd day.
I would say this is the worst hotel experience ever!

Housekeeper came right after I left room for breakfast.. (No clean up sign hoisted) On my return after BF, she was off course still cleaning up! I was then forced to go out and hang around in a cold rainy day!

So I went down to the lobby and asked the doorman to borrow an umbrella prior to outing, he gave me a really old one that doesn't even work.. I gave him back immediately and went straight back to my room to take my own.. So glad I bought it along!

Since I am leaving tomorrow, I went to the front desk to reserve airport taxi..
I asked this young lady how many hours in advance should I arrive the airport so I can have sufficient time to arrange check-in and tax refund?

An older lady at front desk stepped into our conversation and answered rudely "It is up to you, we cannot decide for you! We can only tell you check-In time is 2 hrs before departure. For tax refund, we cannot decide for you! We will reserve the car for you, but you have to decide pick up time."

I was pissed at her response, her tone and attitude was rude and disrespectful! I said to her "I am just asking for your recommendation, I am not going to blame you or anything !" She keeps saying " we can not decide for you blah blah blah" with her head shaking... Sounded and looked as if she wants to get into a fight!!

Reluctantly I said "Fine! Don't bother.. Pick me up at 8am".

BAD BAD BAD experience!! Will not come back for sure! Period!