This Hilton is the worst in the area when it comes...

This Hilton is the worst in the area when it comes to quality and service, even for Hilton diamond members like me.
The stay at this Hilton was marred with several hotel incapabilities. The online checkin does not allow Hilton diamond members to pick better rooms like other Hilton hotels do. This is the first a major bummer.
The customer service here leaves much to be desired. It was horrible to wait in front of service agent as she made me wait for 5 or 6 incoming phone calls! After all the she was unable to help me anyway.
The executive lounge is worst I have experienced around the VA and MD area. A lounge with no snacks is just a room with a tv. And this is exactly what this lounge is: a room with tv and NO SERVICE.