I'm heartbroken to be writing this since we've bee...

I'm heartbroken to be writing this since we've been such big fans of LG in the past. We'd trusted LG for years and were very loyal customers but after this last incident, we can no longer recommend them. After 11 months, my wife's phone just wasn't working right anymore. I called in to get some support and it turned out that the motherboard was bad. They had us send it in to have it repaired at no cost. Not perfect but at least they were supporting the product.

Six months later we lost the ability to adjust call forwarding options. They said the phone they worked on 6 months prior was out of warranty but they had us send it in at no charge. I thought they were doing right by us at the time.

So I sent in the otherwise fully functional phone to their repair facility. It was sent back the next week completely dead (wouldn't even turn on) with a note saying that the device has suffered water damage and wouldn't be repaired.

I found this strange since we never got the phone wet so I asked them to explain. After weeks of runaround they sent me a photo of what was allegedly the inside of her phone. It was a picture showing the sim card slot with a significant corrosion around it.

The weird thing is, that was the part THEY replaced six months prior and no other part of the inside of the phone had any corrosion - including parts that are much more susceptible to it: the microphone, speaker, charging port, headphone jack, power and volume buttons all are much more likely to allow any type of moisture in yet had none. When I asked them how this was even possible considering the sim card slot was tightly sealed from the time we got the device back from them they couldn't explain it. This was frustrating.

When asked if it was at all possible that that moisture got in there when they repaired the functioning device 6 months prior, they had no answer. When I asked them why an otherwise fully functional device wouldn't even turn on now their response was, "Sometimes when we open a device to fix it, it just stops working". They refused to fix this device - even for a fee or provide a replacement. Are you kidding me?

TAKEAWAY: this used to be a great company that we bought LOTS of stuff from. This phone worked for the better part of 18 months when all of our other LG phones were good for 36+ months. Clearly the quality of their product and/or service has slipped (which is bad) and they no longer stand behind their products (this is worse). I can no longer recommend purchasing their products.