Michael Zappa

Review of Castle Hotel & Spa

I really enjoyed our stay at the hotel. Staff was ...

I really enjoyed our stay at the hotel. Staff was friendly, accommodations were great. My family and I went for Halloween festivities in Sleepy Hollow. Why the 1 star let me explain. I left a fleece jacket in our room. When I called the hotel that night they said they had it and it would be in lost and found. They would hold on to it for 3 months, I said great I have family in area and will be in soon. 3 weeks later I went to the hotel and was told they dont have the fleece. Security had it and was not in that day. They said it has been here so long so it got moved. Forget the fact I was told I had 3 months. This was only 3 weeks later. They told me to leave my name and number and someone would call. Guess what I didnt get a call, so assume I wasnt an important enough guest. Needless to say I would never stay here again.