Paul Gross

Review of ACV

#BUYER BEWARE NOT A REPUTABLE PLATFORM #

#BUYER BEWARE NOT A REPUTABLE PLATFORM #
Undisclosed damage is the primary problem
We purchased a 2012 Toyota Sienna 96k miles
No damage listed on the condition report
Vehicle was below average condition scratched on
every panel interior was very rough ripped driver seat
Worn steering wheel bent arm rest
corrosion on every rim
Arbitration department would not cancel the sale
And forced us to accept $1500
No way we could sell it retail we explained to them
They offered us buy credits which are completely useless because we will never do business
with this company again
We also got stuck with another vehicle a
15 Dodge Challenger r/t that had undisclosed
structural damage a front rail was repaired
We found that out after trying to sell it at a real
auction in Manheim Pennsylvania
Now we are stuck looking at over $5000 in losses due to undisclosed damage
If you do decide to buy off this platform i suggest to seriously go through every car with a fine tooth comb
as soon as you recieve it there is a ten day period
to claim structural damage after that they screw you
I reached out several times about this issue
without any resolution
Turnover rate was also poor only able to sell 2/10
And they required much more reconditioning
than we are accustomed to
Would not recommend at all be very careful