Terrible service--girl who answers phone(elizabeth...

Terrible service--girl who answers phone(elizabeth), seemed lazy, snooty and unwilling to help my business with a banner design. This is Thursday, (2 days later) and I do not have a design. elizabeth stated they are closed on Fridays--What--during Covid-19? elizabeth said I could have my design by Monday and then it would be 5-6 days for banner to be made. I am truly disappointed.