Very disappointed with the tubing experience. We ...

Very disappointed with the tubing experience. We went tubing with my brother, his 6 yr and 2 yr old, and my mother. After we bought our tickets we went to get our tubes and worker immediately starting giving us an attitude bc we had a toddler with us. The website says any age can ride and they sold a ticket to her. He continued ranting about the conditions and that he told the staff at the window no more 2 person tubes. I understand they have to look out for safety but the nasty attitude was not necessary when we had no idea it was an issue. He said my brother could not ride with the 2 yr old and that I had to ride with her bc the more weight goes faster. That was fine but then we saw a guy double my brothers size riding with a child who appeared to be 6 or 7 yrs old. Also you are not told until after you pay that the 2 person tubes can only go down the small slide. When we got up the mountain you have to walk down a steep hill that was a sheet of ice. My mother starting falling and luckily my brother was able to catch her. My mom only went down the hill one time bc we did not want her to get injured. A lot of kids and adults were falling down the hill. Just a bad set up. I have been tubing at other mountains and the tubing lift brings you to the top of the slides so if it icy it is not an issue. They advertised a winter fest but it only included a band and face painting for kids. I asked a couple employees what other activities they had and was told there was no other activities. I am giving it 2 stars bc they did give my mom her money back bc she couldn t ride.