Candy Bu

Review of VivaColombia

Horrible experience, first we changed the flight f...

Horrible experience, first we changed the flight for 4 and a half hours before the time we chose, and your response to our complaint of the change of schedule is: either accept the new date or buy another flight and pay the surplus, as if it were my He blames these people decide to change my flight. I wrote to compensate for the inconveniences and responded saying that only compensation was given to people with a flight change of at least 5 hours, the last straw.
Then on our last trip our bags arrived broken. They broke them and again we went to make the claim and they put us to fill a sheet of complaints, which from the beginning it was clear that they were not going to do a m # @ * ~ & with the said sheet. And they told us to wait 5 days that they contacted us to resolve the claim. Well, it has been 15 days and nothing, so we decided to contact them and they say that the number of the person does not exist, this number was given to us at the point of attention so that it would be easy to identify and find our complaint. They no longer answer us, and we enter their chat with Sofi and while we are waiting for an answer they take us out of the chat. He says they are not available to chat what's wrong with them? Also, they charge a lot for the baggage and they return it damaged. And on top of that they no longer respond to calls, emails and chat. With what credibility as a company do you think they are left after this?