Kelsey Black

Review of United Apartment Group

I am reaching out because I was unsatisfied with t...

I am reaching out because I was unsatisfied with the treatment I received from the Bella Vista Apartments in Brownsville, Texas, and their Regional Manager at United Apartment Group. I gave them notice September 29th, that I would be moving out early due to a work transfer. They agreed to let me move out early, as they had another tenant willing to move in. I paid the entire month of rent and then spoke with the office manager Jessica about getting a refund since I was moving out and another tenant moving in. They agreed to pro-rate the rent to the 16th and refund the rest. November 16, one of the ladies at the front desk did an inspection and told me I would owe $20 for the drip pans and that was it I didn t owe anything else. I had already authorized for them to take my last water bill out of my refund. On the 16th, I turned in my apartment keys, mailbox key, and the gate opener. I moved out of the state that day. When I reached out to get an estimate of what my refund from security deposit and pro-rated rent would be they told me it was $540. Which would be $130 for the security deposit and the $410 for the rent. When I asked them why it was so low they informed me that they charged me rent through November 22nd. Even though one of the ladies had already said that they had a tenant ready to move in on the 18th. I called their Regional Manager, I believe her name was Karen. I called her three times when she finally called me back. She said she would look into it and call me back, she never called me back. On January 24th I reached out to the apartment complex again to get more information about the check, the office manager Jessica said the check had been sent and I should get it within three weeks. She said it was taking so long because there were corrections made to this check, 1st correction was because the corporate office said they needed to charge me rent from the 16th-22nd, and 2nd correction was when they reversed the charges for the rent when I was not living there. During this phone call I asked what address they were sending this check to, Jessica told me they were sending it to my new address and then gave me the new address. At that point in time I told her that was the wrong address and provided her with the correct address. She again said that I should have the check within 3 weeks, which would be February 14th. I called the apartment complex again just before February 14th to get the Regional Managers information, she told me the check was just cut so I should be getting it soon. On March 4th I called the Regional Manager again and left a voicemail asking for information about the check and why it was taking so long for me to get my money back, and asked for a return call. I never got a call back. As of today March 14th, I have not received the check for they money they owe me, nor have they called me back. I moved out of that complex in November 16th, they initially said I would have the check December 16th, then just after the new year, then January 24th, then 3 weeks after that, and now I m not getting any return contact from them.

I lived at the following address:
4305 E Ruben M Torres Sr Blvd, Apt 3202
Brownsville, Texas 78526