steve lockley

Review of Hodson Ford Sales Service & Ac...

After buying two cars from Hodson Ford recently we...

After buying two cars from Hodson Ford recently we were very impressed with the sales staff, Dan Griffiths and Brian Smith, but when viewing one of the cars in the rain we missed some stone chips on the bumper and bonnet. After we agreed to buy the car it went into the workshop for Diamond Bright application and pre-sale prep.

When we came to pick the car up later that week we were disappointed to see that the stone chips had not been attended to. As the car is a black Ford Focus and the chips were showing through as white, they were very noticeable. These were attended to on the forecourt by a very apologetic sales rep with a paint stick.

The second car we bought was a Ford Fiesta that had a stone chip in the windscreen that was also missed in the presale prep and was eventually repaired on our drive.

Overall, the sales representatives were excellent but the attention to detail in the preparation shop was disappointing.