Overall it was a disappointing stay.

Overall it was a disappointing stay.

1. Staff are not well trained. Receptionists communication skills were lacking. I did not know that each room were provided with a hair dryer, so I asked the reception if there was a hair dryer available. They said they were out of stock. Only on my 3rd enquiry on the 3rd day did they understand my question and stated that there was a hair dryer in the table drawer. You can understand my frustration.

2. Wi-fi is extremely slow or almost non existent, even for basic WhatsApp. AND you would have to go down to the reception to get your Username and your Password. They will only give it to you upon Request.

3. The Swimming Pool was pleasant BUT the walls could have be cleaned a tad bit. I enjoyed the pool most out of the whole hotel facility.

4. Food was decent. No complains here. :)

A SORT OF POSITIVE NOTE:
My mum and I got checked into a smoking floor. Unfortunately, the whole hotel was booked and we could only move into another room the next day.

I was frustrated that my first request to change rooms was that they would check and get back to me and they never did. UNTIL I called back.

I was also frustrated that they could not chek if there was anyone checking out the next day or if I could even get a room the next day (at this point, I was already planning to move to another hotel). I was more turned off by the way they handled the situation which was they thoroughly dismissed me and totally hung up one.

THEN I decided to go down to the reception and settle the issue. They were actually able to confirm a room for me as it was all in their system. You could use understand the irritation as they could have easily told me this over the phone.

So I also requested for wet towels to block the door gaps for the night which they said they would happily do. BUT when they came, they only came with fragrant sprays which I have repeatedly said NO to since the start of this whole drama AND they said they were unable to prepare the towels for me. I was tired, it was midnight, my mum reacting to the smoke smell, I just let the whole situation go. I just wanted to sleep.

So the next morning going to breakfast, I was PLEASANTLY surprised when I opened the door that they have actually put a towel at the door gap. So at least that was positive. You just need energy to continuously ask and request. LOL.