This isn't in regards to quality of room, but qual...

This isn't in regards to quality of room, but quality of hired personnel.
Needed to book a room for a client through the company I work for last minute and had to jump through hoops. Requested the king suite for one person and got booked a double. Called to change, Kristen told me that that isn't possible. Asked to speak to the manager who helped but told me I'd have to call back the next day and speak to Stacy in reservations for a credit card authorization. Spoke to Stacy who made it a problem to send the authorization due to my email address, then put her on hold to get another email address only for her to hang up on me. Called back to finally get the CC authorization I've been trying to get for 24 hours and once she sent it said that it'll take ten minutes. (10 minutes for an email? ok) For a company that markets toward traveling business people - they make it quite complicated. Not to mention, no one was polite when I spoke to them over the phone. When I questioned why - 1. they couldn't change the room 2. why it's taking so long to get a cc authorization 3. all the other questions i had - they proceeded to be argumentative to show that they were right and I was wrong. I book hotels for guests all the time and this was the worse response I've received. (especially when looking to book the most expensive room they offer.) Next time I'll take the business elsewhere. Word to management: Re-train Stacy and Kristen with better customer service. This is the hospitality industry, isn't it?