tiffany brantingham

Review of Albany industries inc

DONT WASTE YOUR TIME!!! Horrible product, cheap ma...

DONT WASTE YOUR TIME!!! Horrible product, cheap materials, terrible customer service. Purchased a couch on 8/27/2017 for $800 The cushions never held their shape from the get go and every time you sat on it it showed terrible wrinkles that never went away. And now the fabric on the cushions are splitting like it is dry rotted material. When you sit on the cushions you sit lopsided because the foam isn t holding up. This couch is just over a year old. There is just two of us and we have no animals and sit on it maybe 8 hours a WEEK! I first noticed this back in october(not sure how long the ones between the cushions have been there because you couldnt see them very well) I only noticed because the top of one of the cushions started to tear. So I started looking at all of them and there are spots all over. So I contacted the extended warranty place and American Freight didn t register my warranty with them so they said they would contact American Freight and get it registered. I waited And no response. Got through the holidays and contacted them back and my info was lost. So I again jumped through hoops that took more time because they had to gather all the info and get that straightened out. Then after all of that the extended warranty place won t even cover it saying it is a manufacturing problem. I have contacted Albany Industries and all they had to say is that there is a 1 year warranty and I can purchase parts. Shouldn t a couch last longer then a year?? This is ridiculous. So With no avail, I asked what the cost would be to replace 3 cushions, $340+ shipping and handling!!!!! FOR A $800 COUCH!!!!! REALLY, anyone knows that it is not cost efficient to spend that for something that may not even last a year, Just like the cushions I have now!! I don t know what s worse, the fact that they won t stand behind their quality and work or the fact that they are going to price gouge you to replace their poor quality parts. They got ya either way, go broke buying a new couch when you already bought one that should of lasted at least a few years or go broke trying to fix the one you already have that probably won t last another year. Very disappointed customer. I have also filed a complaint on the BBB.