Cindy Dietrich

Review of Dogwood Veterinary Emergency a...

When we arrived and checked in, I was told my dog ...

When we arrived and checked in, I was told my dog would be seen in about an hour. However, I have been waiting in the car for over three hours with no update on my girl. I called and asked what was going on and was basically told that her issue isn t severe enough so other pets have been moved ahead of her. I get it - those babies deserve care and attention, too. But for OVER THREE HOURS you ve left my baby sitting alone in a cage, frightened to death AND you ve left me in the car worrying without even a phone call or to offer alternative options. And the snarky, could-care-less tone from the technician that answered the phone when I called for an update was unprofessional and uncalled for!! It s funny, they were very quick to check her in and take my $115 payment though when we arrived. That part was handled in about twenty minutes!! Sadly, I didn t have time to read the reviews before we came here but it looks like this place has a history of being unorganized and uncommunicative. At this point, I can t provide any feedback on my dogs specific situation (because the clock is still ticking) and I have to hope this will end well. But, I guarantee I will not be back. This is not the only emergency hospital in this city and I m ashamed that I didn t take the time to read reviews before I brought my girl here!!