Frederick Babcock

Review of Radission Hotel Grand Rapids R...

My family stayed at the Grand River Hotel 6/7/2019...

My family stayed at the Grand River Hotel 6/7/2019-6/9/2019 for a State Cheer Competition that was being held nearby. I could nearly pick apart the entire stay, but will only give some highlights as I have never witnessed anything like this and it all seems unbelievable.
We checked in and took our luggage to the room. We went to the pool area to enjoy the hot tub and pool. After an hour or so we returned to our room to find someone had helped themselves to our adult beverages and cigarettes. We didn't want it to ruin our weekend so everyone except for my wife left to go to the pool patio. While the rest of us were sunbathing at the patio a housekeeper walked into our room and surprised my wife. She noticed that we had more adult beverages and explained that she was a "working alcoholic" and asked for some. My wife was startled and told her to take it. My wife comes out to the pool patio and explained what just happened to so we all go back to the room and see what else is missing. My daughter's bras, and shorts were gone from the shower curtain rod they were drying on.
Went to eat at the hotel restaurant and they had one rude waitress that messes my daughter's order up three times and in the end brings her two salads charging her for both. We look at the window sill that attaches to the table and it's saturated with dead bugs. After paying the bill I informed the hotel night audit of the bugs and that it needed to be cleaned up.
The Grand River Hotel needs it's staff to do their jobs, the floors were filthy in the pool area and several guests slipped from it being slippery. Managers were rude and uncaring of any issues.
There was only one person- Antonio, at the hotel that helped us out and went out of his way to be genuinely interested and care for not only us but other families staying for the cheer competition. Antonio would help a family with whatever they needed and would instantly get reprimanded buy the managers- night audit and a thicker Latino manager in front of all the guests. Nobody could figure out why he was getting in trouble when he was the only one running around there helping people while completing his duties.
Last night we stayed there I wake up to what sounds like a male and female fighting and a baby screaming until it all went silent suddenly. The next day as we're leaving an army of Grand Rapids PD are all the way around the front of the building.
We couldn't wait to come home.