Austin Meldrum

Review of Gateway Toyota ,Inc.

Very disappointed after buying a used vehicle at t...

Very disappointed after buying a used vehicle at this dealership. I flew from Regina to Edmonton to buy a vehicle because the salesperson promised me it was in "perfect" condition, even using the words "like new" to describe it. When I arrived the vehicle had a broken taillight (which they fixed), a gigantic deep scratch on the side that looks like a key mark (they tried to buff it out with no success), and the paint on the rims was chipping off and looked like trash. I was livid; the condition of the vehicle was not as I was promised. I flew in on my own dime, already taking the time to register and insure the vehicle in Saskatchewan, and now I have the manager trying to explain to me that none of this is really an issue and there's not much he can do about it: it took him far too long to even admit that his salesperson screwed up. I did end up buying the vehicle after they dropped the price a little bit, but I'm still not even sure it'll cover the cost to fix the door. Very unhappy with my experience here. Very unprofessional.

They even had the nerve to send me a link to write a Google review after I drove away. Well here you go, here's your review.