Saurabh Shah

Review of Marriott Courtyard and Residen...

Old hotel. I have checked in since 5/29. Everythin...

Old hotel. I have checked in since 5/29. Everything in the room is either broken or not working correctly. First thing I notice on checkin is the cabinet glass and wardrobe glass is loose. Had to call front desk for repair.
The microwave does not work well. The plate just does not rotate. The refrigerator leaks water. Few days later dish washer stops working.

EDIT: More Issues i faced later but did not update here.
1. Charging to incorrect credit card.
When I checked in I had given my India Amex as guarantee. Once my US Amex was active, I asked them to charge me to US Amex. Still they charged me to incorrect Amex and I have to bear all the conversion charges.
2. Incorrect Billing
To resolve my Credit card issue, they checked me out and checked me in again. Because of this I started getting charged city tax which should not happen after 30 days.
Due to all the issues I checked out and moved to a different hotel.
3. City tax issue
I also strongly believe they have charged me city tax incorrectly. The law says if a person stays or books hotel room for continuous 30 days or more he/she is exempt from city tax. I extended my stay to more than 30days on arrival still I was charged city tax and I have not been refunded.