Brittany Allen

Review of Jim Norton Toyota

I purchased a car from this establishment a few we...

I purchased a car from this establishment a few weeks ago. Friday, the salesperson was amazing. He was not intrusive, he was laid back and available if needed. I was then sent to Adam Buckmaster in the financial department to finalize the deal. Here Adam discussed gap insurance with me which I denied. We then moved on to signing all the paperwork. I let my guard down after discussing the gap India s I was prepared to turn down any warranty offered. The deal was finalized and I left with a new car. As my boyfriend looked over the paperwork the next day he noticed a $3,000 warranty on the invoice. I was so confused because I thought back and noticed Adam never once mentioned a warranty! It was never discussed as an option, it was just put on my bill. Now, this is half my fault for not paying attention. However, I wanted to buy from an established corporation like Jim Norton to avoid such issue. I called Adam and left messages the first day. No return call. So I tried him after next day in which he answered. He let me know that obviously it was a misunderstanding.... He emailed me cancellation paperwork that I filled out and dropped off and has not replied to the email I sent later asking for verification of the cancellation. I m extremely disappointed in my experience as my car payment could have been lower and I expected MUCH HIGHER of such a nice dealership. I will not be purchasing a car from here again. I will bring my business elsewhere.