I am being generous with the score here because I ...

I am being generous with the score here because I am reasonable. At the end of the day, I got the car I wanted. Process was relatively quick and easy, the Sales Rep nor the Finance Manager were too pushy and it was pretty transactional. In terms of process, I was content. Follow up too from multiple parties involved was good.

That being said, and I hope this is at least acknowledged internally as feedback on the customer service side of things. One of our Sales Reps made literally no effort to build rapport with us. He barely said a word during the walk-around, drive test, and into the office leading up to the signing. Did not ask one question about how our day was going, how we liked the car, nor even talked about the specs on the car (unless we asked). Hello? You're trying to sell a car. Talk to me like I'm a human being. I would imagine any Salesman, even in retail, would make an effort sharing some details and special features on the product they're trying to sell even if the customer has an idea. It was the exact opposite to the point where if I asked a question, I felt guilty even inquiring about it in the first place. The thought of feeling patronized as a customer still blows my mind. I'm truly embarrassed for this person and myself for having experienced it at a Lexus of all places. I'm even apprehensive to pick up the phone and call their sales office ever again. It was such an awkward exchange of conversation, or lack thereof. I just hope that not talking to your customers isn't part of your sales tactic.

At the end of the day, I bear no ill will to this Sales Rep. Maybe they just had a bad day. I get it. Just remember, this is a LUXURY brand, and thus your customers are expecting good, if not amazing service.