The aftercare branch and camp branch of this facil...

The aftercare branch and camp branch of this facility is amazing! However, the staff at the Montclair branch itself is horrible. I made an EARLY payment for camp which was approved. The very next day a random card they had on file was charged the same I amount I paid already EARLY! I NEVER gave consent for this other card to be used. After being tossed around to about five people I finally spoke with JOY who was horrible to me. After I explained I did not appreciate the way she spoke to me she said "well I'm having a bad day". First off that was not professional of her and I'm sorry she was having a bad day but that does not mean you take it out on a paying customer who paid EARLY! She went on to say she was receiving a lot of problematic calls and that she doesn't know what I expect. If they were chasing me for money and I told them I was having a bad day I doubt that would of been an acceptable answer. Either way, my experience today has me seriously considering pulling my son from this YMCA altogether. A simple apology and acceptance of their error would of been fine but instead they treated me as if I did something wrong by paying EARLY. BEWARE, avoid speaking to JOY when she is having a bad day. IF I COULD GIVE JOY ZERO STARS I WOULD. I guess she doesn't care if she causes the YMCA to lose me as a customer bc they have so many others.