Glorivette Ethan

Review of YMCA of Montclair

The aftercare branch and camp branch of this facil...

The aftercare branch and camp branch of this facility is amazing! However, the staff at the Montclair branch itself is horrible. I made an EARLY payment for camp which was approved. The very next day a random card they had on file was charged the same I amount I paid already EARLY! I NEVER gave consent for this other card to be used. After being tossed around to about five people I finally spoke with JOY who was horrible to me. After I explained I did not appreciate the way she spoke to me she said "well I'm having a bad day". First off that was not professional of her and I'm sorry she was having a bad day but that does not mean you take it out on a paying customer who paid EARLY! She went on to say she was receiving a lot of problematic calls and that she doesn't know what I expect. If they were chasing me for money and I told them I was having a bad day I doubt that would of been an acceptable answer. Either way, my experience today has me seriously considering pulling my son from this YMCA altogether. A simple apology and acceptance of their error would of been fine but instead they treated me as if I did something wrong by paying EARLY. BEWARE, avoid speaking to JOY when she is having a bad day. IF I COULD GIVE JOY ZERO STARS I WOULD. I guess she doesn't care if she causes the YMCA to lose me as a customer bc they have so many others.