Adhi Dharma Trisno

Review of Hôtel Pullman Kuala Lumpur Ban...

The room is clean, spacious and nice, as expected ...

The room is clean, spacious and nice, as expected from a 5 star hotel. The bed is really comfortable, so are the pillows. The couch is useless and is so hard without any curves. The ones in the lobby are just as terrible. Desk and lighting is nice. TV seems standard for South East Asia. Carries FOX Sports for UFC and Football which is enough for me. Comes with a massive umbrella which is a big plus because I went in the rainy season.

The bathroom needs a lot of retooling. Taking a cold shower is a chore because, for some reason, the cold water pressure is really small. The hot water pressure, oddly enough, is big, so taking a hot shower is just fine. Funny enough, the pressure in the handheld shower in the bathtub is a lot bigger but I can't really have a shower in a bathtub without flooding the bathroom so... Also, I wonder who's idea was it for the washer for the toilet to be on the left hand side. Totally backwards and makes it unnecessarily awkward for us south east asians.

The shuttle however, is absolutely useless. I dunno if it's the fault of the concierge or whoever but I reserved 3 times and all 3 times, they failed to provide the service. Once I asked to leave from the hotel to KL Sentral and when I went down 5 minutes before the departure time, the shuttle left and the concierge said I did not reserve when I for sure did. Then, right then and there, I asked to be picked up at KL Sentral and they for wrote it down in their agenda. Unfortunately, at 10 pm their car was nowhere to be found. The next day, I called for a pick up at Mid Valley. After calling 3 times because somehow it took 10+ minutes to transfer me from the reception to the concierge and sorry but I just don't have the patience to wait 10+ minutes on the phone in a busy mall, I told the reception to tell the concierge to pick me up at 6 pm and gave my room number. Alas, they did not show up AGAIN. Absolute rubbish! I had no problems AT ALL with the shuttle service in Ibis Nana Bangkok. It's not that hard to run a shuttle service, come on...

Food is just OK. About the same level as what I experienced in Novotel Batam but WAY behind Pullman Central Park or Pullman Surabaya in selection and taste. It took the waffle guy 3 tries to get me 1 waffle and it was still floppy, soggy and severely undercooked. Didn't bother tasting it. Then next station, I can't get a poached egg from the egg station even if the picture on the station's label is a pair of poached egg. Come on...

All in all, pretty mediocre. Other than the room, obviously, it's pretty much like staying in a Novotel. I expected more from a Pullman brand. It's too bad KL doesn't have any Sofitels around. Will try the City Center one instead next time I visit KL...