After previously having good experiences here, I w...

After previously having good experiences here, I was so disappointed with the way they managed our recent emergency. Our cat was in the ICU for 5 days, we were told he could possibly die but it was a struggle to get anyone to contact us regarding his condition over the next several days. Didn't hear from a vet for nearly 48 hours despite calling many times. When I called, the nurse told me he was 'fine', he was on Hills CD diet (which is for the other cat, not him, they couldn't even look at the right patient records!) and that his belly was not distended (why would it be? that was never an issue or relevant to his condition!). But when I finally spoke with the vet, she said we may need to put him down as he was dying. Then got a call last night at 6pm and were told by another vet that he was ready to go home and was 'fine'. However, he couldn't until the next day since they didn't have the time or staff to discharge him at it was too late in the day. Which meant I would be charged another nights fees for the ICU (even though he apparently didn't need to be there!), they just didn't get around to calling me until it was too late. When I did pick him up, no vet to discuss anything, I asked about further tests, they told me they didn't do them because I "insisted" on picking him up.

The vets contradicted each other, staff were rude and condescending, and no one seemed to care that we were worried about our pet. After 5 days at around $300 a day, with no answers and contradictory advice, we are going to a new vet. Either understaffed or just lacking compassion, I would not recommend taking your animal there in an emergency.