Patricio Roa

Review of Omni Charlotte Hotel

I rarely write a review, but this hotel's so-calle...

I rarely write a review, but this hotel's so-called elite status needs to be addressed. I was in town for a concert and 1 night only, so a big plus was the location. The only good thing about the hotel itself were the blackout curtains and their pool area (not the pool itself, which was turbid to say the least) with an overpriced bar and huge screens to watch sports, hence the 2nd star. We supposedly got a King-bed room: the bed was a Queen, and I'm not sure a King would have even fit in the room. I'd venture to say the sheets (frayed and shabby), pillows (that feel like packs of hay inside a pillow-cover) and mattress (which embraces you as a hard-shell taco) have not been updated in 5+ years. As far as amenities, they might as well advertise it as a 3-star or less hotel. For the price you pay to stay in one of their rooms ($200+/night), I'd expect at least updated beds and pillows and a bathroom bigger than a closet. Doesn't feel clean, nor fresh, smells like mildew and has very thin walls. Toilet had maintenance issues, ran all night, nobody ever came to fix it and I couldn't fix it either (am an engineer), noise was terrible at night (although they offer a white noise machine and earplugs which ameliorated the situation), front desk staff seems miserable/overworked (Valet, cleaning and bellhops on the other hand were very helpful and friendly), transient tweakers surround the hotel on the street at all hours (although they have interesting stories as to why they need spare change).

Again, great location. Stay again? We'll pass.