Children let go at school 9 am or 9:10 just passed...

Children let go at school 9 am or 9:10 just passed child already 4 times in 1 week.
Immediately picked up 2 hours out and only 4 hours half past five home.
1 hour on hold 50 minutes on hold. This week has been on hold for 5 hours :(
And don't do anything about sorry or record anything.
guarantee nothing.
Drama company Municipalities must act now !!!!!