I'm currently having one of the worst experiences ...

I'm currently having one of the worst experiences ever! I was completely unaware of being enrolled in online classes once the pandemic started. I never spoke with anyone or confirmed this was ok. I specifically chose on campus classes due my struggle with specific subjects. I was unaware until an instructor contacted me. I emailed advising and was removed from the class I was still charged and a hold was put on my account. I have never talked to or discussed classes with anyone for the fall and i am also scheduled and charged for those classes as well. Now i'm told i have to file an appeal to try to have the balance and the hold removed and i cant remove the fall classes until the balance is cleared. Every time I speak with anyone i'm forwarded to someone or a dept. that cant help or explain!