Lauren Robbins

Review of Peak Health Family Medicine

Terrible and what a joke. Not deserving of even a ...

Terrible and what a joke. Not deserving of even a 1 star rating. My 1 star (would have been 0 if Google would allow it) goes to NP Diann Barton and her assistant! It appears I am not the only one on here that has had problems with Diann.

NP Barton was okay at first but at my most recent visit, prescribed me medication she was unable to explain. When I asked what I needed it for and to explain it, she told me "not to question her because she had years of experience and knew what she was doing". Are you kidding me?! I asked to have another physician there at the office confirm I was in need of the medication she prescribed (THAT was a problem for HER apparently). I later found out that she contacted my pharmacy and yelled at the pharmacist over the phone for helping explain more about the medicine prescribed.. seriously? How unprofessional. What is wrong with this woman? Any medical practitioner who tells their patients NOT to question them because they "have experience", yells at a pharmacist for helping the patient, and then not contacting the patient to explain requested information, should NOT be in the medical industry. What a disgrace.

Update 6/9/20 - They don't mind billing you immediately for their services (which I want to add, Diann's tech added on extra procedures that weren't needed to BILL MY INSURANCE for MORE MONEY) but NP Barton has a problem taking the time to explain things. She doesn't mind getting money but has a problem with her patients asking questions. 0 stars all the way - if you go to Peak Health, do NOT ask for Diann (you're better off getting someone with legitimate experience, who takes your health concerns seriously, and doesn't make you feel "beneath her" for asking questions). Better yet, find another place - you ll only have issues here.

Update 9/29/20 - I called the office (two separate days) and left a VM with Diane's medical assistant, requesting some documents be sent over to my new doctor. I purposefully did not leave specifics and asked that I receive a call back. Their answering machine claims that they'll return calls within "24-48 hours" - not only did I not receive a call back for both calls (5 business days later), I followed up with a call to the manager. She took care of it right then and there. But then I got a call from Diane's assistant later that night at 9PM on a Monday night - SERIOUSLY? The first thing I asked her was, do you know what time it is? Are you seriously calling me this late at night? She wanted to know what she could do for me but I told her the manager had already taken care of it (clearly, they need to work on their internal communication and it makes me wonder what record keeping they actually do). These people not only need to work on improving their communication (internal and external) but also knowing when is and is NOT an appropriate time to call a patient (like 9PM on a week night).

Just when I thought things couldn't get any worse with this office, they prove me wrong yet again!