Amanda Anfield

Review of RENEWAL CENTERS

Had a great first experience with the receptionist...

Had a great first experience with the receptionist. She emailed me promptly, was very friendly. I scheduled my appointment, got all of my paperwork filled out ahead of time, etc. The day of my appointment (East side location) I arrived about 15 minutes early. The door as locked so I waited in my car. My appointment time came around (2:00) and the door was still locked. I called the phone number that was on the text reminder, twice, no one answered. I waited until about 2:15 and no one showed up or called me back. It's been 24 hours and still no one has called me or emailed me. This is the most unprofessional and awful thing a therapist/counselor could do, especially to a person who is seeking help. Absolutely unacceptable.