R

Ryan LaSee

3 years ago

Mostly fantastic! Arrival at the airport, boat to ...

Mostly fantastic! Arrival at the airport, boat to the hotel, the over water room gorgeous, views all around were amazing. The food was good but nothing to write home about. I would rank it average when compared to other resorts. The expense of food and drinks are off the charts. Was approx $24us for a cocktail. Domestic hinanu beer was approx $7.50.. about normal. Dinner buffet was good but again, off the charts expensive. We only ate there once. My wife didn't feel well (not food related) and only ate a little. We opted to leave early, the hostess felt bad for her so she discounted our meal. The discounted price was still over $100us. Also, there was termites in our room. We can deal with a few termites, but we called room service 2 separate occasions 24 hours apart and nothing was done. No one came to check or address the issue. Finally I chased down the house keeping manager and got a can of spray from her. Sprayed out own room and solved the issue on our own. Later we crossed paths with the hotel host and he offered us a new room. We opted to stay where we were as we took care of the termites. All in all it was a good experience. I would recommend this hotel to others. Good overall with some glitches.

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