Kenny Kuriakose

Review of Seton Medical Center

I have mixed feelings about this place, most of th...

I have mixed feelings about this place, most of them was positive and few negative. I was admitted there for Pancreatic Inflammation as an emergency patient. Let me first tell the positive part.
POSITIVE PART: Staff were caring, helpful and working very hard and I used to feel that they are working harder than they are asked to do. My big thanks to the cleaning staff and the nursing staff. To name a few, thanks to nurses Vicky, Grace, Young, George, Saki, Gala, Katlyn, Khine, Robert, etc for the good care they gave during my days admitted there and also thank nurses Maria and Kristin for caring during Round 2 of my admittance to hospital. Also thankful to cleaning staff Hannah who went above and beyond despite facing health issues herself. My Doctors were Dr. Tscuchiyose, Dr. Gupta, Dr. Sydorak and Dr. Kelly. Practitioner was Dr. Evelyn. The staff members combined were great and helpful.
NEGATIVE PART: Too much back and forth with billing department -I am still going back and forth with them to make sure that they don't charge me more than the Out of Pocket Maximum of my Insurance. The first bill that came to me was around 3-4 times more than the out of pocket maximum. I have told them to correct the bill and properly submit the claim to my insurance and still working on it. Another headache I have is with Credence Ambulance which brought me to the hospital as an emergency, because even-though I don't owe anything to ambulance company, they are wasting my time by making me mediate in discussions between Ambulance Agency and United Healthcare Insurance. Atleast in this regard, Seton Billing Center has been decent because they did not make me mediate in their discussion with insurance company.

UPDATE Dec 11th: Billing issue resolved between hospital and insurance. I don't have to pay anything more than the out of pocket maximum amount.