Veronica Goode

Review of Vandergriff Hyundai

I came to these people with every intention of pur...

I came to these people with every intention of purchasing a vehicle from them. I looked online, found one I really liked, emailed them and filled out a finance application. One of their sales people texted me for more info and I gave them everything they needed. They said they submitted my finance application to their manager and the manager would get back with me shortly on the terms as well as what I could get for my trade in. This was on Friday July 10th around 2pm. I heard nothing back the rest of that day though I did see a hard inquiry appear on my credit report as expected. I texted the sales person later that afternoon asking if they had any news yet. No response. No response Saturday either. I called them on Monday and everyone was busy so I had to leave a voicemail. Nobody called me back. I called again early Tuesday morning and briefly spoke with someone who said that they didn't technically open till 9 so he took my info and would have the sales person I was working with call me. I still never got a phone call back, although I did see within the hour that I had 2-3 more hard inquiries show up on my credit report. This made me angry that they were continuing to pull my credit, this time without my authorization. I was okay with them doing it when I submitted my application on Friday, but why were they still adding hits to my credit when I couldn't even get anyone to contact me about buying a car? After reading all the poor reviews on here I decided to go elsewhere. I wanted to buy a car and they should have been calling me and trying to sell me on a car rather than me following up three times and never getting anyone to talk to me. My husband and I went to Jerry's Hyundai in Weatherford yesterday and had a wonderful buying experience where I got a very nice, almost brand new, Tucson. Vandergriff Hyundai truly does have terrible customer service and it cost them a sale.