Customer service SUCKSSS!!! it's been almost a wee...

Customer service SUCKSSS!!! it's been almost a week since i emailed them to get an RMA# for an iron that is unopened and unused--NO RESPONSE, today I was told (I DM someone on IG) to email them yet again. Think twice before you order from them especially if you have issues, you'll be on IGNORE......never again, there are other better products out there, the aggravation and frustration dealing with them is not worth it! I had to give 1 star to post a review, but really should be ZERO stars!!!