Andrew Aguirre

Review of Sears Holding Company

I would give this company zero stars if I could. I...

I would give this company zero stars if I could. I worked for a Sears store and they constantly pushed us to sell their Master Protection Agreements and their credit cards. I was always told that the MPAs would cover anything and everything. After leaving the company and replacing the appliances in my home and buying a new TV, I bought MPAs on some of the items just in case. The icemaker quit working on the fridge and the TV screen was broken while trying to move everything around. After being on hold for 15 minutes, I was received by a woman with quite the attitude and after describing the issue with the fridge, she had me hold up the phone near the fridge so she could hear the motor, I legitimately thought that was a joke. She then asked about the TV and I told her I was not sure how the screen broke. She put me on hold while she talked to someone higher and then told me it it wasn't covered underneath the $400 'master protection agreement' that I purchased. I feel sorry for sipping the kool aid while working there and pushing these things. Maybe they have helped some people. However, I also remember the really angry ones that accused me of lying after things went wrong. Well, the joke is on me. I hope someone high up sees this. I would avoid doing business with any big box Sears stores, if there are any left. Do your research before buying the protection agreements. There may be something better out there.